🚚 Free shipping NL & BE *

Frequently Asked Questions 

View our frequently asked questions here, for contact you can go to the following page: Contact

Body & Shape Store Guarantees!

  • Guaranteed the best deals!
  • Free goodies & samples
  • Free shipping NL from € 40,- & BE from € 50,-
  • Ordered before 16:00, today sent
  • Pay direct of afterwards
  • Familiar 14 days cancellation period
  • Lots on stock & fast delivery
  • Affiliated with WebwinkelKeur

Are the shipping costs free?

Free shipping is available for the countries below.

CountryShippingWorld wide shipping
The Netherlands€ 3,95from € 40,-
Belgium€ 9,95from € 50,-
Germany€ 8,95from € 60,-
France€ 9,95from €150.-
Austria€ 9,95from €150.-
Luxembourg€ 7,95from €100.-
Denmark€ 12,95from €150.-
Liechtenstein€ 12,95from €150.-
Spain€ 24,95Not possible
Portugal€ 29,99Not possible
Italy€ 19,95Not possible
Poland€ 24,95Not possible
Romania€ 37,95Not possible
Sweden€ 19,95Not possible
Norway€ 24,95Not possible
Hungary€ 37,95Not possible
Bulgaria€ 37,95Not possible
Finland€ 37,95Not possible
Czech Republic€ 27,95Not possible

 

Order and delivery options PostNL & DPD

PostNL (Netherlands & Belgium)

  • Ordered before 16:00, shipped today!

*Delivery times may vary up to three days in exceptional cases.

Use the track & trace code you received to check the status of your order with the delivery service.



DPD (EU)

  • Ordered before 16:00, shipped today!

*Delivery times may vary up to three days in exceptional cases.

Use the track & trace code you received to check the status of your order with the delivery service.

Shipping abroad / EU Shipping

We currently ship to the following countries:

CountryShippingWorld wide shipping
The Netherlands€ 3,95from € 40,-
Belgium€ 9,95from € 50,-
Germany€ 8,95from € 60,-
France€ 9,95from €150.-
Austria€ 9,95from €150.-
Luxembourg€ 7,95from €100.-
Denmark€ 12,95from €150.-
Liechtenstein€ 12,95from €150.-
Spain€ 24,95Not possible
Portugal€ 29,99Not possible
Italy€ 19,95Not possible
Poland€ 24,95Not possible
Romania€ 37,95Not possible
Sweden€ 19,95Not possible
Norway€ 24,95Not possible
Hungary€ 37,95Not possible
Bulgaria€ 37,95Not possible
Finland€ 37,95Not possible
Czech Republic€ 27,95Not possible

 

* Shipping costs may differ per country, the current shipping rates will be stated during checkout.

I have a discount code, how does it work?

  • You can enter your discount code during checkout, it will then be applied to your order and you will immediately see your savings!

    Note: Discount codes are not valid in combination with other discount codes on pre-orders and discounted items.

how can I place an order?

  • You can easily and quickly place an order with us.

    1. Go to a product and then choose the desired quantity or taste and click on the “Order” button.
    2. After you have done this, the product will be added to your shopping cart, you can now continue shopping or pay directly.
    3. Don't forget your free goodies & samples during checkout!
    4. At checkout, enter your details and the desired payment method, after which you can click on “Complete order”. 
    5. You will now be taken to a secure area where you can pay for your order based on the desired payment method.
    6. Your order has now been successfully settled, you have received a confirmation of your order.
    7. We usually try to pack and ship your order the same day, once this is done you will receive a track & trace code to track your shipment.

    (If you use gmail or hotmail as your e-mail address, make sure to also check your spam or junk folder, it can sometimes happen that this e-mail arrives there.)

What is the delivery time of Pre-Orders?

You can now pre-order at an attractive discount. Please note: the expected delivery date depends on transport services, this may differ per pre-order.

Can I also get tailor-made advice?

Yes, of course! We have both a physical store and an online store. Thanks to our experience in the sports industry, we can advise you on purchasing the right products. Please contact us or visit one of our stores.

Which payment methods are available?

You can safely pay for all your products in our webshop via a secure connection with the following payment methods:

  • i-DEAL (Netherlands)
  • KBC / CBC (Belgium)
  • Bancontact / Mister Cash (Belgium)
  • Giropay (Germany)
  • Przelewy24 (Poland)
  • PayPal (Worldwide)
  • Billink (Pay afterwards)

I have a problem and/or complaint, what to do?

Fortunately, it rarely happens that something does not go quite as planned. We recommend that you first make your complaint and/or problem known to us by sending an email to info@bodyenshapestore.nl, always state your order number in the subject.
We will then do everything we can to solve it as desired, promised!

If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via here .

From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at the following website.

If your complaint is not yet being handled elsewhere, you are free to file your complaint via the EU platform.

Can I also pick up my order instead of having it delivered?

You can of course also pick up your order at one of the addresses below. It is important to choose this location for the checkout. Unfortunately, it is not possible to change afterwards.

Note: We will contact you as soon as the package is ready for collection, after which you can pick up your package.

Wholesale:
Bredeweg 39A, 2751 GH Moerkapelle
(Pick up or visit by appointment only)

Other questions

You can always contact us for other questions that are not covered here.
The contact page can be found here: Contact

Shop

Koningin Julianaplein 11, 2274 JD in Voorburg (for navigation house no. 12)

Opening hours:

Monday: 12:00 – 18:00.
Tuesday: 10:00 am – 18:00 pm.
Wednesday: 10:00 am – 18:00 pm.
Thursday: 10:00 AM – 21:00 PM. (late night shopping)
Friday: 10:00 am – 18:00 pm.
Saturday: 10:00 am – 18:00 pm.
Closed on Sundays

VAT: NL8582.56.290.B01
IBAN: NL39ABNA0810577933
KVK: 70315957

Wholesale

Bredeweg 39A, 2751 GH in Moerkapelle (Pick up or visit by appointment only)

Opening hours:

Monday: 12:00 – 18:00.
Tuesday: 10:00 am – 18:00 pm.
Wednesday: 10:00 am – 18:00 pm.
Thursday: 10:00 AM – 21:00 PM. (late night shopping)
Friday: 10:00 am – 18:00 pm.
Saturday: 10:00 am – 18:00 pm.
Closed on Sundays

VAT: NL8582.56.290.B01
IBAN: NL39ABNA0810577933
KVK: 70315957

Contact?

CONTACT US IMMEDIATELY
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