You always pay for online orders in advance with:
• iDEAL
• credit card (Visa or Mastercard)
• Apple Pay
• Google Pay
• Body & Shape Store gift cards
• Ban contact

No, you cannot pay with Klarna or Riverty. You can postpone your payment by using your credit card
pay. The depreciation will take place at a later time.

No, we do not accept cash payments for online orders. We recommend you visit our stores
visits for cash payments.

Once we have processed your return, we will refund you within 5 working days.

This depends on the situation:

• If something went wrong with your order from us, please contact our customer service
  for a free return label or a suitable solution.
• If you make a return within the 14-day cooling-off period, you can use our returns portal
  use where you will be charged €4,95 in shipping costs for a return label.
• If you have any doubts, please feel free to contact our customer service for further assistance.

To receive an invoice for your order, please contact our customer service.

Sometimes the email ends up in your spam box. Isn't it in there? Then the email is delayed or your payment is delayed
failed. Check whether money has been debited from your account or whether there is a reserved amount on you
credit card status.
• Has money been taken from your account? Due to busy times, confirmation may sometimes be delayed
sent. We would like to ask you to wait 1 hour. Have you not received confirmation yet?
Then please contact our customer service.
• Has no money been debited? Then your order has failed and you can place it again. You need
Don't be afraid that you will eventually receive 2 orders. Orders without successful ones
We do not send payments.

To use your discount code, enter it during checkout. The discount will then be
automatically applied to your order, and you immediately see how much you save.

Please note: discount codes cannot be combined with other discount codes for pre-orders and
discounted items