Privacy Policy

Company Details

The entire privacy statement applies to the company Body & Shape Store BV. In this privacy statement, we speak in the “we” or “us” form. This refers to the company Body & Shape Store BV.

 

Chamber of Commerce number: 70315957
VAT number: NL8582.56.290.B01
ABN AMRO: NL39ABNA0810577933
Website: https://www.bodyenshapestore.nl/

 

If you have any questions about our privacy statement, you can contact us by telephone (085-760 8819) or by mail (info@bodyenshapestore.nl).

Right of consent

Unless otherwise stated below, the provision of your personal data is neither legally nor contractually required for the conclusion of a contract. You are not obliged to provide the data. Failure to provide has no consequences, unless you place an order. Then we need personal information to process your order.

“Personal data” means any information relating to an identified or identifiable natural person.

What personal data do we process and what do we use it for?

Below is a description of which personal data we process, for what purpose we use that personal data and which processing ground we use for the processing in question.

When you order something from us

With every order you place with us, we process the following personal data.

• Gender
• First and last name
• Delivery address (street, house number, zip code and city)
• [Optional] billing address (street, house number, zip code and city)
• Phone number
• [Optional] date of birth
• Email address
• IP address

We process this personal data to be able to process your orders and to answer any questions about your order. The processing grounds we use are to perform the agreement we have concluded with you and to comply with our legal obligations. Think of our legal administration obligations.

When you create an account

To make ordering easier, you can also choose to create an account. If you create an account and enter the relevant data, we process the following personal data:

• Sex,
• First and last name
• [Optional] date of birth
• Addresses entered in the address book
• Overview of your orders
• Reviews
• Your favorites
• Phone number
• Email address
• IP address
• Possibly store credit

We process this personal data to be able to process your orders and to answer any questions about your order. We use your favourites, overview orders and reviews to gain insight into the preference you have for our products. The processing grounds we use are: performing the agreement we have concluded with you, complying with our legal obligations and our legitimate interest in understanding the product preferences of our customers. This allows us to adapt the composition of the range to the preferences of our customers.

If you look around our website

If you visit our website and look around it, we process the following information:

• Your approximate location based on part of your IP address
• What you do on our website, for example what you click
• Your type of internet browser and the type of device you use to visit our website

We process this data on the basis of our legitimate interest to improve the website and to gain insight into the product preferences of our customers.

When we send you our newsletter (by email & Facebook Messenger)

With our newsletter we would like to draw your attention to new developments and offers. If you use our newsletter, we process the following information:

• Email address
• Facebook account (only with Facebook Messenger newsletter)
• What you click on in the newsletter.

We use your email address to send you the newsletter. We only do this if we have received permission from you. You can unsubscribe from the newsletter at any time by clicking on the unsubscribe link in the newsletter or by withdrawing your consent in your account. We use your click behavior to determine which parts of the newsletter you are interested in. We use this information to compile our product range on the site. We process your click behavior on the basis of our legitimate interest to gain insight into the product preferences of our customers.

When we show you online advertisements.

We advertise our products on other websites and social media platforms. If we do so, we will process the following data.

• Your click behavior on online advertisements
• Your IP address or advertising ID

If you click on an online advertisement for our products (e.g. on Facebook), we record on our website that you clicked on an advertisement and where the relevant advertisement was shown. If you have agreed to receive the newsletter, we can classify you on the basis of your e-mail address in an audience ('audience') that we provide to a social media platform in order to show you an advertisement or to make sure that ad is not shown. We do this, for example, if you have shown interest in a product on our website, but you have not (yet) purchased it) or if you have purchased a specific product several times. We only process this personal data if you have given permission for the placement of the cookies that are associated with the relevant processing operations.

When your accountct searches with our customer service

We have a customer service to answer questions and solve problems. You can call, email or send us a message via Facebook Messenger.

We can help you more efficiently by storing your data. In doing so, we process the following personal data.

• Name
• Email address
• Phone number
• IP address

Reviews of products

We like to collect reviews about our products or services. In doing so, we process at least the following personal data:

• Email address
• Name

The reviews are collected on the webshop itself, you can write a review for a product on our webshop if you have an account.

Use of Google Analytics

On our website we use the web analysis service Google Analytics from Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; "Google"). The purpose of data processing is to analyze the website and its visitors. On behalf of the owner of this website, Google will use the information obtained to analyze your use of the website, to report on website activities and to provide further services to the website owner in connection with the use of the website. use of the website and the internet. The IP address transmitted by your browser in the context of Google Analytics is not combined with other data from Google.

Google Analytics uses cookies that enable an analysis of your use of the website. The information generated by the cookies about your use of the website is usually transferred to a Google server in the United States and stored there. IP anonymization is activated on this website. As a result, your IP address will be shortened beforehand by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transferred to a Google server in the USA and shortened there. If necessary, your data will be sent to the US. An adequacy decision from the European Commission for data transfers to the US is available. The processing takes place on the basis of Article 6 (1) lit. f GDPR based on the legitimate interest of a demand-oriented and targeted design of the website. For reasons related to your particular situation, you have the right to object at any time to the processing of your personal data on the basis of Article 6 (1) lit. f GDPR.

To do this, you can prevent your browser from saving cookies via the corresponding technical settings of your browser. We would like to point out that in that case you may not be able to make full use of all functions of this website. You can also prevent Google from collecting and processing the data generated by the cookie and related to your use of the website (including your IP address) by using the following link (https://tools.google.com /dlpage/gaoptout?hl=nl) available plug-in to download and install. You can install an opt-out cookie to prevent the collection by Google Analytics of data sent between your devices. Opt-out cookies prevent your data from being collected when you visit this web page. For full functionality, you need to install the opt-out for all your systems and devices.

Further information on terms of use and data protection can be found at https://www.google.com/analytics/terms/de.html resp. https://www.google.de/intl/nl/policies/.

Using the remarketing or “comparebare audiences” feature from Google Inc..

We use the remarketing or “similar audiences” feature of Google Inc. on our website. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; "Google"). This function serves to analyze visitor behavior and visitor interests.

Google uses cookies to carry out the analysis of the use of the website, which forms the basis for the creation of interest-based advertisements. Cookies are used to register visits to the website and anonymous data about the use of the website. No personal data of visitors to the website is stored. If you then visit another website in the Google Display Network, you will see advertisements that most likely contain previously visited product and information areas.

If necessary, your data will also be sent to the USA. An adequacy decision from the European Commission for data transfers to the US is available.
The processing is carried out on the basis of Art. 6 (1) lit. f GDPR based on the legitimate interest of targeting visitors to the provider's website with targeted advertising by placing personalized, interest-based advertising ads when they visit other websites of the provider. visit the Google Display Network.

For reasons related to your particular situation, you have the right to object at any time to the processing of your personal data on the basis of Article 6 (1) lit. f GDPR.
You can permanently deactivate the use of cookies by Google by following the following link and downloading and installing the plug-in provided there: https://support.google.com/ads/answer/7395996?hl=nl

Alternatively, you can also deactivate the use of cookies by third parties by visiting the deactivation page of the network advertising initiative at https://www.networkadvertising.org/choices/ and using the additional opt-out information described there. implement.

More information about Google Remarketing and its privacy statement can be found at: https://www.google.com/privacy/ads/

Use of Google Adwords Conversion Tracking

We use the online advertising program "Google AdWords" on our website and, in this context, conversion tracking (evaluation of visits). Google Conversion Tracking is an analytics service provided by Google Inc. (1600 Amphitheater Parkway, Mountain View, CA 94043, USA; "Google"). When you click on an ad served by Google, a conversion tracking cookie is placed on your computer. These cookies have a limited validity, automatically store IP addresses, but are not used for personal identification. If you visit certain pages of our site and the cookie has not yet expired, Google and we can recognize that you clicked on the ad and were forwarded to this page. Each Google AdWords customer gets a different cookie. It is therefore not possible to track cookies on the websites of AdWords customers.

The information collected using the Conversion cookie is used to generate conversion statistics. This tells us the total number of users who clicked on one of our ads and were redirected to a page with a conversion tracking tag. However, we do not receive any information that personally identifies users. The processing is carried out on the basis of Art. 6 (1) lit. f GDPR based on the legitimate interest of targeted advertising and the analysis of the effect and efficiency of this advertising.

For reasons related to your particular situation, you have the right to object at any time to the processing of your personal data on the basis of Article 6 (1) lit. f GDPR.

To do this, you can prevent the storage of cookies by selecting the appropriate technical settings in your browser software. However, we would like to point out in this case that you may not be able to use all functions of this website to their full extent. They will then not be included in the conversion tracking statistics.

You can also disable personalized advertising for you in Google's advertising preferences. The instructions can be found at https://support.google.com/ads/answer/2662922?hl=nl. In addition, you can disable the use of cookies by third parties by visiting the Network Advertising Initiative deactivation page at https://www.networkadvertising.org/choices/ and implementing the additional opt-out information described there .

For more information and Google's privacy statement, please visit: https://www.google.de/policies/privacy/

Use of Facebook Remarketing

We use the remarketing function "Custom Audiences" from Facebook Inc. on our website. (1601 S. California Ave, Palo Alto, CA 94304, USA; “Facebook”).
The purpose of this function is to target website visitors with interest-related advertising on the social network Facebook.

For this purpose, the Facebook Remarketing tag has been implemented on the website. A direct connection to Facebook servers is established via this tag when you visit the website. This informs the Facebook server which of our websites you have visited. Facebook assigns this information to your personal Facebook account. When you visit the Facebook social network, you will see personalized interest-based Facebook ads. The processing is carried out on the basis of Article 6 (1) lit. f GDPR from the justified point of view for the above purpose.

For reasons related to your particular situation, you have the right to object at any time to the processing of your personal data on the basis of Article 6 (1) lit. f GDPR.

More information about the collection and use of the data by Facebook, about your respective rights and options for protecting your privacy can be found in Facebook's privacy policy at https://www.facebook.com/about/privacy/.

Using Mailchimp

We use the marketing automation platform MailChimp to send our newsletter. This is a trademark of The Rocket Science Group (675 Ponce de Leon Ave NE, Suite 5000, Atlanta, GA 30308).

The purpose of data processing is to manage and analyze visitors from newsletter campaigns. For this, data is collected and stored. Using this data, user profiles can be created under a pseudonym. Cookies can be used for this. Cookies allow the internet browser and the user to be recognized. The data collected with Mailchimp will not be used to personally identify the visitor to this website without the separately granted consent of the person concerned and will not be combined with personal data about the bearer of the pseudonym. The processing takes place on the basis of Article 6 (1) lit. f GDPR based on the legitimate interest of a demand-oriented and targeted design of the website.

For reasons related to your particular situation, you have the right to object at any time to the processing of your personal data on the basis of Article 6 (1) lit. f GDPR.
More information about the collection and use of the data by Mailchimp, about your relevant rights and options to protect your privacy can be found in Mailchimp's privacy policy at https://mailchimp.com/legal/privacy/.

Application of Facebook plugins

This website uses plugins from the social network facebook.com, which is operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”).

When you call up the Internet page of our website with such a plug-in, a connection to the Facebook servers is established and the plug-in is displayed on the website by means of a message to your browser. This transmits to the Facebook server which of our websites you have visited. If you are logged in to Facebook as a member, Facebook will assign this information to your personal Facebook user account. When using the plug-in functions (e.g. clicking the "Like" button, leaving a comment), this information is also assigned to your Facebook account, which you can only log out before using the plugin can prevent.

If you do not want Facebook to immediately assign the collected information to your Facebook profile, you must either log out of Facebook before visiting our page or by using a "Facebook blocker" loading the Facebook plugins on our block websites.

More information about the collection and use of the data by Facebook, about your respective rights and options for protecting your privacy can be found in Facebook's privacy policy: https://www.facebook.com/policy.php

Verzameling and processing by using the contact form

When using the contact form, we collect your personal data (name, e-mail address, message text) only insofar as you have provided it. The data processing serves to establish contact. By sending your message you agree to the processing of the data sent. The processing takes place with your consent on the basis of Article 6 (1) sub a GDPR.

You can withdraw your consent at any time by notifying us without affecting the lawfulness of the processing carried out on the basis of the consent up to its withdrawal. Your email address will only be used to process your request. Your data will then be deleted if you have not consented to further processing and use.

Use of payment methods

For online payments we use a payment provider system that handles online payments for us from:

• iDeal
• Bancontact / Mister Cash

When making a purchase using payment processing technologies, we collect your personal data in the scope indicated above. The purpose of data processing is to improve your purchasing experience and simplify order processing. The processing takes place with your consent on the basis of Article 6 (1) sub a GDPR. You can withdraw your consent at any time by notifying us without affecting the lawfulness of the processing carried out on the basis of the consent up to its withdrawal. Your customer account will then be deleted.

Time retention of personal data

At the end of the contract, the data will first be stored for the duration of the warranty period, then with due observance of the statutory retention periods, in particular tax and commercial law, and deleted after this period, unless you have agreed to this. further processing and use.

Security measures

In order to protect your personal data as adequately as possible, we use SSL security on all our websites.

Cookies

We only place cookies if you actively agree or if you continue to navigate on our websites.

We use functional, analytical and tracking cookies. Cookies are small text files that are stored in the Internet browser or by the Internet browser on a user's computer system. When a user visits a website, a cookie may be stored on the user's operating system. This cookie contains a characteristic string that allows a unique identification of the browser when the website is called up again. We use cookies to make our website more user-friendly, effective and secure. In addition, cookies allow our systems to recognize your browser, even after a page change, and to offer you services. Some functions of our website cannot be offered without the use of cookies. For this it is necessary that the browser is recognized even after a page change.

We also use cookies on our website to analyze the surfing behavior of our page visitors and to subsequently approach visitors from other websites with targeted advertising tailored to their interests. The processing is carried out on the basis of Article 6 (1) sub f GDPR in view of the legitimate interest in the above-mentioned purposes.

The data collected from you in this way is pseudonymised by technical precautions. It is therefore no longer possible to link the data to your person. The data is not stored together with other personal data about you.

Sharing personal data with third parties

Body & Shape Store BV will not sell your personal information to third parties and will only make it available to third parties that are involved in processing your order and/or with whom there is an agreement to be able to perform certain marketing functionalities.

Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.

View, modify or delete data

You have the right to view, correct or delete your personal data. In addition, you have the right to withdraw any consent to the data processing or to object to the processing of your personal data. You also have the right to portability of your data. This means that you can submit a request to us to send the personal data we have about you in a computer file to you or to an organization mentioned by you.

You can send a request for access, correction, deletion or transfer of your personal data or a request for withdrawal of your consent or objection to the processing of your personal data to info@bodyenshapestore.nl. We will inform you within four weeks of receiving your request which personal data we process or which we can delete, protect or improve.

If you have created an account, you can view and change your data at any time via the “My Account” page on https://www.bodyenshapestore.nl/my-account/ . Do you want to delete or copy your data from our system? In that case you can contact us via the contact page and we will arrange this for you to the extent permitted by law!

Complaint procedures

If you have a complaint about compliance with this privacy statement or about a violation of your rights under the law, you can contact info@bodyenshapestore.nl. You also have the option to file a complaint with the Dutch Data Protection Authority. For the contact details of the Dutch Data Protection Authority, please refer to their website: https://www.autoriteitpersoonsgegevens.nl/

* The privacy statement was last updated on August 24, 2018.